CONFIDENTIAL-FOR INTERNAL USE, NOT TO CIRCULATE WITH EXTERNAL PARTIES
Please do note that any mention of constipation/stools-related answers to consumers/public shall only be verbalised and not in written reply.
Friso® Gold Comfort Next Consumer-Related Frequently Asked Questions
Friso® Gold Comfort Next
1. What is Friso® Gold Comfort Next for?
• Friso® Gold Comfort Next is a special growing-up formula that contains a unique combination of sn-2 Palmitate, Prebiotic mix of Galacto-oligosaccharides (GOS), Inulin and Galactomannans (from Carob Bean Gum), as well as Probiotic Bifidobacterium lactis HN019, which makes it nutritionally suitable to support the management of constipation in children aged 1 year onwards.
• Friso® Gold Comfort Next also contains nutrients such as Nucleotides, DHA, Vitamin D, Iron and Zinc to support the general nutritional needs of a toddler.
Please reach out to your healthcare professional for more information about Friso® Gold Comfort Next.
2. What is the importance of prebiotic and probiotic in Friso® Gold Comfort Next?
• Prebiotics promotes the growth of good Bifidus bacteria to help maintain a healthy
digestive system, while Probiotic helps in digestion.
3. What are the key ingredients in Friso® Gold Comfort Next which are nutritionally suitable to support the management of constipation?
Friso® Gold Comfort Next Key Ingredients
1. Sn-2 Palmitate from milk fat
2. 3 prebiotics (Galacto-oligosaccharides (GOS), Inulin and Galactomannans (from Carob Bean Gum)
3. Probiotic (Bifidobacterium lactis HN019)
Friso® Gold Comfort Next & Carob Bean Gum
4. What is Carob Bean Gum?
• Carob bean gum (CBG) also known as locust bean gum (LBG) is obtained from grinding the seed kernels of the carob tree1. • CBG is an indigestible but fermentable fiber with prebiotic effects. It is composed of approximately 80% polysaccharides (mostly galactomannan) and 20% protein.
5. Why is Carob Bean Gum used in formula milk?
• It is successfully used for decennia in special formula milk for infants.
• Two specific characteristics of CBG are its ability to act as a thickening agent and dietary fiber when supplemented to nutritional formulas.
6. What is the source of Carob Bean Gum in Friso® Gold Comfort Next?
• The source of Carob Bean Gum is Locust Bean Gum.
7. What do you mean by prebiotic effect?
• Prebiotics promotes the growth of good Bifidus bacteria to help maintain a healthy
digestive system.
8. Does Carob Bean Gum have prebiotic effects?
• The use of CBG has been shown to increase numbers of Bifidobacteria and Lactobacilli, and lower intestinal pH.
9. Does Carob Bean Gum have effect on stools?
• As a dietary fiber, CBG also contributes to softer stools and increased stool frequency, which is favorable for functional constipation.
10. How does Carob Bean Gum contribute to soft stools?
• One important property of fiber is its ability to increase stool weight & its water-holding capacity (WHC).
• CBG is known to have a greater water holding capacity compared to the other fibers2 and water uptake results in fecal bulking and output thus contributing to softer stools.
11. How much Carob Bean Gum is there in Friso® Gold Comfort Next?
• 100 ml of Friso® Gold Comfort Next provide 0.1g of Galactomannans (from carob bean gum) and 100g of Friso® Gold Comfort Next provides 0.5g.
12. Is the consumption of Carob Bean Gum safe for my child?
• Levels of 0.5g/100mL are considered therapeutically safe, and the CODEX standard for follow-up formula allows the addition of CBG up to maximum levels of 0.1g/100mL.
13. Does Carob Bean Gum affect the absorption of micronutrients such as Calcium and Iron?
• Research has shown that whey-based formula thickened with lower concentrations of CBG does not affect the availability of minerals such as calcium and iron.
Friso® Gold Comfort Next & Inulin
14. What is Inulin? (from chicory root plant)
• Inulin is also known as Long-chain fructo-oligosaccharides and it is a non-viscous soluble fiber with prebiotic effects.
15. What source of Inulin do we use in Friso® Gold Comfort Next?
• The source of Inulin is the chicory root plant.
16. What is the role of inulin in formula milk?
• Inulin is usually added to formula milk in combination with GOS. Inulin/GOS mixtures have been shown to enhance the growth of Bifidobacteria and decrease the number of certain pathogens such as Clostridia in young children.
17. Does inulin influence stools?
• Studies show that the supplementation of a prebiotic/fiber mix* including inulin significantly improve stool frequency compared with placebo in children (4-12 years) with chronic functional constipation.
• Another prebiotic mixture† containing inulin also significantly improved stool consistency in children (2-5 years) with chronic functional constipation.
18. How much inulin does Friso® Gold Comfort Next contain?
• 100 ml of Friso® Gold Comfort Next provide 0.1g of Inulin (from chicory root plant) and 100g of Friso® Gold Comfort Next provides 0.8g.
Friso® Gold Comfort Next & Galacto Oligosaccharides (GOS)
19. What is Galacto-Oligosaccharides (GOS)?
• GOS is a short-chain galactose unit with terminal glucose molecules, which is produced from lactose. It is not hydrolyzed by human digestive enzymes but is fermented by colonic bacteria to short-chain fatty acids.
20. What is the source of GOS in Friso® Gold Comfort Next?
• The source of GOS in Friso® Gold Comfort Next is from cow’s milk.
21. What is the function of GOS in Friso® Gold Comfort Next?
• GOS supplementation has shown to induce a pattern of more frequent and softer stools in healthy toddlers aged 9 months up to 4 years over a 108-day period.
• GOS supplementation significantly helps to improve stool frequency and consistency, and relieved defecation straining over a 30-day period in children aged 4-16 years with chronic functional constipation.
22. How much GOS does Friso® Gold Comfort Next contain?
• 100 ml of Friso® Gold Comfort Next provide 0.1g of GOS (from cow’s milk) and 100g of Friso® Gold Comfort Next provides 0.7g.
Friso® Gold Comfort Next & SN 2 Palmitate
23. What is SN-2 palmitate?
• SN-2 palmitate is a structured triglyceride whereby palmitic acid is located at the SN-2 position of the glycerol backbone.
24. What is palmitic acid?
• Palmitic acid is one of the major saturated fatty acids in human milk accounting for 17-25% of the total fatty acids with over 70% esterified at the sn-2 position.
25. What is oleic acid?
• Oleic acid is the major unsaturated fatty acid in human milk and this is mostly esterified at the sn-1 and sn-3 position.
26. What is the source of sn-2 palmitate in Friso® Gold Comfort Next?
• The source of sn-2 palmitate is from cow’s milk as Natural milk fat.
27. Why is sn-2 palmitate added to Friso® Gold Comfort Next?
• The sn-2-predominant positioning of palmitic acid (sn-2 palmitate) promotes optimal digestion and absorption of fatty acids and calcium.
28. How does sn-2 palmitate in Friso® Gold Comfort Next promotes optimal digestion and absorption of fatty acid?
• During digestion, Palmitic acid at the sn-1 and sn-3 positions is released as free palmitic acid, which then interacts readily with cations (e.g. calcium) to form insoluble palmitic-calcium soaps. The additional use of cow’s milk fat, a natural source of sn-2 palmitate, could increase the sn-2 palmitate levels and potentially contribute to improved absorption of fatty acids and calcium as well as reduced formation of Palmitic-calcium soap thus promoting digestion and absorption of fatty acids and calcium.
29. How does sn-2 palmitate in Friso® Gold Comfort Next help with constipation?
• The presence of sn-2 palmitate in Friso® Gold Comfort Next may help reduce the formation of insoluble calcium-fatty acid soaps which are generally associated with hard stools thus contribute to softer stool formation14.
30. How much sn-2 palmitate does Friso® Gold Comfort Next contain?
• Friso® Gold Comfort Next contain 1g of sn-2 palmitate/100 g and 0.1g per 100ml.
Friso® Gold Comfort Next & Probiotic Bifidobacterium animalis subsp. lact is HN019
31. What are probiotics?
• Probiotics are live microorganisms that when administered in adequate amounts, confer a health benefit on the host. Most probiotics are bacteria like the beneficial bacteria that occur naturally in the human gut. Probiotic strains of the genera Lactobacillus, Bifidobacterium and Streptococcus have been most commonly researched in relation to functional gastrointestinal disorders including constipation.
32. What is the probiotic found in Friso® Gold Comfort Next?
• The probiotic found in Friso® Gold Comfort Next is known as Bifidobacterium animalis subsp. lactis HN019.
33. Is the probiotic, Bifidobacterium animalis subsp. lactis HN019 found in Friso® Gold Comfort Next safe for my child?
• Yes, Bifidobacterium animalis subsp. lactis HN019 is safe and well tolerated in toddlers.
34. What is the function of probiotic Bifidobacterium animalis subsp. lactis HN019 in Friso® Gold Comfort Next?
• Probiotics help in digestion and to maintain a desirable balance of beneficial bacteria in the digestive system. Consumption of B. lactis HN019 has been shown to decrease whole gut transit time and reduce the frequency of functional gastro-intestinal symptoms such as constipation, irregular bowel movements and flatulence.
35. Does Bifidobacterium animalis subsp. lactis HN019 in Friso® Gold Comfort Next has any effect on human gut microbiome?
• Bifidobacterium animalis subsp. lactis HN019 is shown to improve gut microbiome thus it is beneficial.
36. How does Bifidobacterium animalis subsp. lactis HN019 in Friso® Gold Comfort Next contributes to a healthy gut?
• Probiotics help in digestion and to maintain a desirable balance of beneficial bacteria in the digestive system. Probiotic like Bifidobacterium animalis subsp. lactis HN019 is also shown to help prevent dysbiosis and may help to modulate gut microbiota.
37. What is bacterial dysbiosis?
• Bacterial dysbiosis refers to imbalances in the composition and function of gut microbiota in the gastro-intestinal tract and may contribute to functional constipation and constipation-type irritable bowel syndrome.
Friso® Gold Comfort Next & The Synerg istic Effect Of The 3 Prebiotics CBG, GOS & Inulin
38. What is the function of the Prebiotic Mix of CBG, GOS and Inulin in Friso® Gold Comfort Next?
• Healthy intestinal microbiota
• Fibers result in softer stools
• Improved stool frequency and consistency
• Help to relieve constipation
Friso® Gold Comfort Next & Constipation
39. What is constipation?
• According to the ROME IV criteria, constipation is diagnosed when there is the occurrence of at least two of the following symptoms in children up to 4 years of age in a month:
1. Two or fewer defecations per week
2. History of excessive stool retention
3. History of painful or hard bowel movements
4. History of large diameter stools
5. Presence of a large fecal mass in the rectum
In toilet trained children the following additional criteria may be used:
1. At least 1 episode per week of incontinence after the acquisition of toilet training skills
2. History of large diameter stools which may obstruct the toilet
40. How to use Friso® Gold Comfort Next?
• Pour 180 ml of lukewarm water (40°C) into the feeding bottle.
• Use enclosed scoop to add 1 levelled scoop to each 30ml of water, up to a total of 6 scoops
• Twirl bottle until the powder is completely dissolved
41. My child is having some hard stools and I heard that Friso® Gold Comfort Next helps in the dietary management of constipation. I am currently on Formula X can I shift to the new Friso Product? Will it help to improve the stools consistency?
• Friso® Gold Comfort Next is a special growing-up formula that contains a unique combination of sn-2 Palmitate, Prebiotic mix of Galacto-oligosaccharides (GOS), Inulin and Galactomannans (from Carob Bean Gum), as well as Probiotic Bifidobacterium lactis HN019, which makes it nutritionally suitable to support the management of constipation in children aged 1 year onwards.
• For mild constipation, you can try Friso® Gold Comfort Next.
We recommend that you also consult your doctors and they will advise you further on Friso® Gold Comfort Next.
• For severe constipation or otherwise, we advise for you to consult your doctor.
42. For how long should I feed my child Friso® Gold Comfort Next to help with the constipation/hard stools?
• If your doctor has advised you to start giving Friso Gold Comfort Next to your child, please give it a try for at least three weeks, as the body of the child needs some time to recover and get used to our special blend of prebiotics, probiotic and sn-2 palmitate.
43. How long will the 800g tin last?
• The number of servings is 3 times a day and 1 serving is 6 scoops so ideally you will need 18 scoops a day. Each scoop measures around 4.4 g so one 800g tin will last you around 10 days.
44. How long will the 400g tin last?
• The number of servings is 3 times a day and 1 serving is 6 scoops so ideally you will need 18 scoops a day. Each scoop measures around 4.4 g so one 400g tin will last you around 5 days.
45. How many tins will I require during the management of my child’s constipation.
• Ideally, If your doctor has advised you to start giving Friso Gold Comfort Next to your child, please give it a try for at least three weeks, as the body of the child needs some time to recover and get used to our special blend of prebiotics, probiotic and sn-2 palmitate. So in that case, you might need 3 tins of 800g.
Friso® Gold Comfort Next & Friso Gold Stage 3
46. What is the difference between Friso® Gold Comfort Next and Friso Gold Stage 3?
• Although both products are indicated and nutritionally designed for children of age 1 year and above, Friso Gold Stage 3 is indicated for healthy children in general whereas Friso® Gold Comfort Next is specially formulated to provide nutritional support for the dietary management of children with digestive problems like hard stools/constipation.
47. Friso® Gold Comfort Next contains a unique combination of sn-2 Palmitate, Prebiotic mix of Galacto-oligosaccharides (GOS), Inulin and Galactomannans (from Carob Bean Gum), as well as Probiotic Bifidobacterium lactis HN019. How different is this product from Friso Gold Stage 3?
• Friso Gold Stage 3 is made with NOVAS Signature Milk that has ‘small molecules with soft structure’ which refer to ‘non-micellar casein with gentle bonds’.
• It contains 2'-fucosyllactose (2'-FL), which is a type of HMO (structurally identical and not from human milk),
• It has GOS and 2’-FL as dietary fibre.
• It has Bifidobacterium lactis HN019 as probiotic.
• It has no added sucrose and no added vanilla flavor.
• It doesn’t contain milk fat for sn-2 palmitate content.
48. My child doesn’t suffer from any digestive problems. Can I still opt for Friso® Gold Comfort Next?
• Yes, Friso® Gold Comfort Next can be consumed by children without a history of digestive problems like hard stools/constipation. Friso® Gold Comfort Next is nutritionally formulated to support the needs of a toddler however for healthy children we recommend the use of Friso Gold Stage 3.
49. Is Friso® Gold Comfort Next made with Novas Signature Milk?
• Friso® Gold Comfort Next is specially formulated for the dietary management of children with digestive problems like hard stools/ constipation and differs from the other Friso Gold formulations.
• Friso® Gold Comfort Next contains a unique combination of sn-2 Palmitate, Prebiotic mix of Galacto-oligosaccharides (GOS), Inulin and Galactomannans (from Carob Bean Gum), as well as Probiotic Bifidobacterium lactis HN019, which makes it nutritionally suitable to support the management of constipation in children aged 1 year onwards.
Friso® Gold Comfort Next & Sugars
50. Is Friso® Gold Comfort Next sucrose free?
• Friso® Gold Comfort Next has no added sucrose but it contains lactose which is a type of sugar naturally found in milk.
51. What are the other added sugar found in Friso® Gold Comfort Next?
• Friso® Gold Comfort Next has no added sucrose but it contains lactose which is a type of sugar naturally found in milk.
52. What is maltodextrin?
• Maltodextrin is a polysaccharide which is produced by the partial breakdown of vegetable starch. It is easily digestible and rapidly absorbed and it gives a quick boost of calories and energy.
53. What is the source of maltodextrin?
• The source of maltodextrin is corn or potato.
54. I was going through Friso® Gold Comfort Next’s ingredient list and I came across maltodextrin. I read about it and I see that it is of high glycemic index and I am worried for my child.
• We understand your concern and it is true that Maltodextrin has a high glycemic index as it is easily digestible and rapidly absorbed. It also gives a quick boost of calories and energy which works well for an active child of 1 year and above. We also want to assure you that Friso® Gold Comfort Next provides around 1 g of maltodextrin/100 g of powder and it will not affect your child.
Friso® Gold Comfort Next & Vegetarians
55. Is Friso® Gold Comfort Next suitable for vegetarians?
• Our ingredient DHA comes from fish oil hence Friso® Gold Comfort Next is not suitable for vegetarians.
56. Is the DHA in Friso® Gold Comfort Next from fish oil or plant source?
• Our DHA source in Friso® Gold Comfort Next is from Fish oil.
Friso® Gold Comfort Next & Its Ingredients
57. What does Friso® Gold Comfort Next contain?
• Ingredients: Skimmed cow’s milk, Lactose, Demineralized whey, Vegetable oils (Palm oil, Sunflower oil, Canola oil (low erucic acid type), Palm kernel oil, Coconut oil), Whole milk*, Milk fat*, Galacto-oligosaccharides (GOS), Maltodextrin, Inulin, Carob bean gum, Dicalcium phosphate, Choline bitartrate, Fish oil, Potassium citrate, Sodium L-ascorbate, Dimagnesium phosphate, Calcium carbonate, Emulsifiers (Lecithin, from soy and sunflower), Magnesium chloride, Tricalcium phosphate, Taurine, Sodium citrate, Sodium chloride, Flavouring (vanilla), Ferrous sulphate, Disodium uridine-5’-monophosphate, Calcium hydroxide, Cytidine-5’-monophosphoric acid, DL alpha-tocopheryl acetate, Disodium inosine-5’-monophosphate, Zinc sulphate, Adenosine-5’-monophoshoric acid, Meso-inositol, Nicotinamide, Bifidobacterium animalis subsp. lactis HN019 (contains 1.3E+8 cfu/100g at time of manufacturing), L-carnitine, Disodium guanosine-5’-monophosphate, L-Ascorbyl palmitate, Calcium D-pantothenate, Antioxidant(mixed tocopherols concentrate, from soy), Cupric sulphate, Thiamin hydrochloride, Pyridoxine hydrochloride, Retinyl acetate, Manganese sulphate, Folic acid, Riboflavin, Potassium iodide, Phytomenadione, D-Biotin, Cholecalciferol, Sodium selenite, Cyanocobalamin.
* Main natural sources of sn-2 palmitate
Friso® Gold Comfort Next & Allergens
58. My child suffers from cow’s milk protein allergy (CMPA). Can he or she consume Friso® Gold Comfort Next?
• Friso® Gold Comfort Next is formulated using cow’s milk so children who are allergic to cow’s milk cannot consume this product.
59. My child is lactose intolerant. Can he/she take Friso® Gold Comfort Next?
• Friso® Gold Comfort Next contains lactose sourced from cow’s milk hence it is not suitable for your child who is lactose intolerant.
60. My child is gluten intolerant or have celiac disease. Can he/she take Friso® Gold Comfort Next?
• Friso® Gold Comfort Next does not have cereals containing gluten thus it is suitable for gluten intolerant child or a child suffering from celiac disease.
61. My child suffers from x,y,z allergy. Can he/she consume Friso® Gold Comfort Next?
Friso® Gold Comfort Next & Its Nutritional Information
62. I wish to know some nutritional information about Friso® Gold Comfort Next. (please refer to the table below)
Friso® Gold Comfort Next & Its Taste
63. I want to change my child formula to Friso® Gold Comfort Next but I am not sure about the taste. Can you tell me more about that?
• Friso® Gold Comfort Next contains milk fat so you might find that the formula has a familiar milky smell and taste
64. My child is currently on Friso Gold Stage 3 and I wish to switch to the new Friso® Gold Comfort Next. I am concerned about the taste difference.
• Friso® Gold Comfort Next has a better smell and a milkier taste compared to Friso Gold Stage 3 due to the added milk fat which isn’t present in Friso Gold Stage 3.
65. Friso Gold Stage 3 has no sucrose. How about Friso® Gold Comfort Next?
• Yes, Friso Gold Stage 3 does not contain added sucrose. Likewise, Friso® Gold Comfort Next does not contain added sucrose.
66. Friso® Gold Comfort Next is sweeter compared to Friso Gold Stage 3. Why?
• Friso® Gold Comfort Next has no added sucrose but it contains lactose which is naturally found in milk and it has a sweet taste. You may refer to the nutrition table for more information. (If consumer asks about the amount of sugars present, please refer to the nutrition table).
67. Friso Gold Stage 3 doesn’t contain any vanilla flavorings. How about Friso® Gold Comfort Next?
• Friso® Gold Comfort Next unlike Friso Gold Stage 3 contains vanilla flavour.
Friso® Gold Comfort Next & Storage
68. How do I store Friso® Gold Comfort Next after opening?
• Store the tin in a cool and dry place (below 25 degrees). Avoid storage at too high temperatures for an extended period of time.
69. What is the shelf life of the tin after opening?
• The shelf life is for 4 weeks after opening.
Friso® Gold Comfort Next & Its Scoop
70. What is the scoop size of Friso® Gold Comfort Next?
• The scoop size for Friso® Gold Comfort Next is approximately 4.4g.
71. Is there any difference between the scoop size of Friso® Gold Comfort Next and Friso Gold Stage 3?
• Yes, there is a difference. The scoop size for Friso® Gold Comfort Next is approximately 4.4g whereas for Friso Gold Stage 3 is approximately 6g.
72. How many ml of water should I add to each scoop of Friso® Gold Comfort Next?
• Please add 30 ml of water to each levelled scoop of Friso® Gold Comfort Next.
Friso® Gold Comfort Next & Its Preparation Guidelines
73. My Child’s pediatricians just prescribed him Friso® Gold Comfort Next. I wish to know How to prepare Friso® Gold Comfort Next?
• Pour 180 ml of lukewarm water (40°C) into the feeding bottle.
• Use enclosed scoop to add 1 levelled scoop to each 30ml of water, up to a total of 6 scoops
• Twirl bottle until the powder is completely dissolved
74. I was using Frisolac Gold AR for my baby and the formula was not easy to prepare, the formula used to thicken very fast and sometimes I can see lumps at the bottom of the feeding bottles. Will Friso® Gold Comfort Next also thicken as they contain the same ingredient carob bean gum?
• Friso® Gold Comfort Next contains a very small amount of Carob Bean Gum, which does NOT serve as a thickener but as a prebiotic fiber. Friso® Gold Comfort Next will NOT get thick but stay thin. Preparation is therefore normal with 40-degree water.
75. My child’s pediatrician prescribed Friso® Gold Comfort Next for him and I find that it is difficult to prepare the formula. Can you please guide me?
• Friso® Gold Comfort Next contains a very small amount of Carob Bean Gum which does not serve as a thickener but as a prebiotic fiber. Friso® Gold Comfort Next should NOT get thick but stay thin. If ever that happens please follow the steps below:
1. Please use a cross-cut teat (Pigeon)
2. Pour 180 ml of lukewarm water (40°C) into the feeding bottle.
3. Use enclosed scoop to add 1 levelled scoop to each 30ml of water, up to a total of 6 scoops
4. Twirl bottle until the powder is completely dissolved
5. Do not leave the milk outside for too long.
6. If the milk thickens, place the bottle in a bowl of hot water and twirl.
76. Can I prepare Friso® Gold Comfort Next using cold water?
• Although preparation in cold water does no harm to the milk formula, it is advisable to follow the instructions about using warm water while preparing the milk formula. If the formula is prepared with cold water, the powder may not dissolve properly.
77. How many servings of Friso® Gold Comfort Next can I give to my child per day?
• You can give 2-3 servings of Friso® Gold Comfort Next per day as stated on the tin.
Friso® Gold Comfort Next & Tin size & information
78. What are the different tin sizes available for Friso® Gold Comfort Next?
• The tin for Friso® Gold Comfort Next will be available in two tin size 400 and 800g.
79. Does the tin come in 1.8 kg format like Friso Gold Stage 3?
• No, Friso® Gold Comfort Next doesn’t come in 1.8 kg.
80. What is the shelf life of the Friso® Gold Comfort Next tin?
• The shelf life of the Friso® Gold Comfort Next tin is 2 years from the manufacture date.
81. What is the expiry date of the current available tin of Friso® Gold Comfort Next?
• The current expiry date is April & May 2023.
82. How much does each tin cost (both 400 and 800 g)?
• The 400 g cost $26.95
• The 800 g cost $49
Friso® Gold Comfort Next & TrackEasy
83. What is TrackEasy?
● TrackEasy is Friso’s smart packaging innovation that allow you to scan a QR code at the
bottom of your tin to see its full journey.
84. How can I access TrackEasy?
● You can access TrackEasy by using your mobile phone to scan the QR code found at the bottom of your 400g/900g Friso Gold tin.
● Alternatively, TrackEasy can be accessed via Friso website (https://www.friso.com.sg). Look out for TrackEasy campaign page in Friso website and simply key in the QR code number shown at the bottom of the tin to trace your tin’s full journey from its source.
85. What information can I get through TrackEasy?
● You can trace your tin’s full journey from its source. (Farm Checks, Milk Checks, Packaging Checks and Quality Checks.
86. Does Friso® Gold Comfort Next have the TrackEasy option?
• No, our current Friso® Gold Comfort Next tin doesn’t have the TrackEasy option.
Friso® Gold Comfort Next & Easy-Lid 2.0 Improved Airtight Protection Lid
87. What is Easylid 2.0?
● Easylid 2.0 is a new & improved protection lid which is more airtight and secure with safety lock option. It also comes with accurate spoon guide.
88. Does the new Friso® Gold Comfort Next has Easylid 2.0?
● Easylid 2.0 is available on both 400 and 800g tin.
Friso® Gold Comfort Next & Sampling
89. How do I request for the new Friso® Gold Comfort Next Sample?
● You can go onto https://www.friso.com.sg/friso-gold-comfort-next-samples to sign up for new Friso Sample.
90. Are the samples for Friso® Gold Comfort Next available in tins or sachets?
● The samples are now available in a 400g tin format.
Friso® Gold Comfort Next & Availability
91. Where can I buy the new Friso® Gold Comfort Next?
• New products will be available in all supermarkets including NTUC Fairprice, Cold Storage, Giant and Sheng Siong, Guardian Stores
• It will also be available on online retail stores like RedMart, Lazada, QooLife, Shopee and our Friso Online store also.
92. When will the new products be available on shelf?
● The 400g and 800g new Friso® Gold Comfort Next tins will be available on shelf as from 15th September 2021.
93. When can I buy the new product on Friso e-store?
• The new product should be available for sale on Friso E-Store by 15th October 2021.
• You can go to https://shop.friso.com.sg to shop for Friso products.
94. Is Friso Gold Comfort Next available on PandaNow and Pandamart?
• Yes, it is available on PandaNow and Pandamart.
Please find the list below.
Pandanow (Sims, Whampoa, Outram, Tampines, Yishun, Jurong and Redhill)
PandaMart (Bedok, Mandai, AMK, Serangoon, Punggol, BoonLay)
95. Can I buy both SKUs on Pandamart and Pandanow?
• No, only Friso Gold Comfort Next (800g) is available on Pandamart & Pandanow.
96. Will I receive my purchased items on the same day?
• Yes, the delivery should be done as soon as possible and on the same day.
Friso® Gold Comfort Next & Delivery
97. How long will it take for me to receive the requested sample?
● It will take around 3-5 working days for you to receive the sample you requested.
98. How long will it take for me to receive the new products I bought from Friso E-store?
● We are aiming at a 48hr working days delivery.
99. Can I choose my time slot for delivery?
● Yes, you can pick and choose a suitable time slot for delivery.
100. Can I track and trace my product after purchasing it?
● Yes, you will receive an order confirmation including a track & trace link after buying the product.
101. Will I receive an update on the status of my order?
● Yes, you will receive an update on the order status via SMS or email.
102. If I have any query/concern on delivery, whom do I contact?
● If you have any queries or concern, you can email us on frisodelivery@friso.com.sg. We will try our best to resolve your queries.
103. Is the freshness of the products guaranteed?
● Yes, rest assured that we have a freshness guarantee as the shelf life of all our products is more than 12 months.
Friso® Gold Comfort Next & 2022 Complaints
104. H i , we are using Friso Gold Com fort Next for our constipated 1 year old baby. T he
recommended serving is 2 3 times , 18 0 ml. My baby is currently taking on average 5x180ml
a day. W ill it ca use diarrhea effect when exceeded the recommended serving
Please ask the below question before addressing the issue.
1. Was Friso Gold Comfort Next recommended by doctor or self-bought?
2. How long is your child on Friso Gold Comfort Next?
2. Was your child on Friso before?
Response:
We thank you for your understanding as we were awaiting a response from our experts. We advise you to follow the recommendation on the Friso Gold Comfort Next tin which is 2-3 servings per day for children aged 1 year and above unless your child’s pediatrician says otherwise. We usually do not recommend more feeds than indicated in the feeding table as your child is already getting enough of nutrition with the solid foods’ intake. If you are worried about fluid intakes you can always supplement it with water or other suitable drinks as recommended by your child's pediatrician. We hope that this answer is useful, and we will be glad to help you with any other concerns you have.
Friso® Gold Comfort Next & 2022 Complaints