Dear Customer,
Thank you for contacting Friso.
We have launched the Friso Gold with 2'-FL in June 2020 and they were made available at major supermarkets and retailers, as well as Friso Online stores for purchase.
The new formula has no added sucrose or flavouring, hence resulting in a lighter taste. More importantly, this helps to reduce the tendency of your child favouring sweetness.
We are sorry to hear that your child has not been able to accept the taste. Since our launch, we have also made the old formula available for customers who need a bit of extra help in transitioning to the Friso Gold with 2'-FL.
We also note your request for a refund/exchange (use as appropriate). However, given that it has been more than 6 months since the launch, we are not able to accept your request for a refund/exchange (use as appropriate). Could we share some transition tips with you? (Follow up with transition tips in next email where required.)
Best regards,
Team Friso