Orders & Refunds

How can I track my order?
Once you place your order, you may use the order number as a tracking number on NinjaVan's portal. Do note it can take up to 24 hours for tracking detai...
Sun, 6 Dec, 2020 at 10:18 AM
How do I make my order?
1. Create an account on our Friso Online store (shop.friso.com.sg). 2. Hover over the navigation bar, click on Products to view the available products we h...
Sat, 12 Dec, 2020 at 1:52 AM
Can I cancel or refund my order?
Returns and exchanges are strictly not allowed, except for dented or damaged tins.   For purchases made on Friso Online, please reach out to us at contact...
Mon, 21 Dec, 2020 at 11:06 AM
Refunds & Exchange Request (Transition)
Dear Customer, Thank you for contacting Friso.  We have launched the Friso Gold with 2'-FL in June 2020 and they were made available at major su...
Thu, 31 Dec, 2020 at 10:04 AM
How long will refunds take?
Refunds will take 7-14 days depending on customer's bank, and amount will be credited back into their original mode of payment.  If there are tins d...
Tue, 5 Jan, 2021 at 8:47 AM
How to change address on subscription order?
Below are the steps with screenshot for subscribers to change the address:   Log in > My Orders > Subscriptions > Subscription No. > scroll do...
Thu, 3 Feb, 2022 at 1:05 PM