Q: Why does my new Friso Gold smell different?
Check if parent has been using old Friso formula previously. If complainant has just switched to new formula from old formula:
If yes and product is Stage 3/4, please share that:
- Friso Gold has introduced an improved recipe in June 2020, and the Friso Gold with 2'-FL now has 2'-fucosyllactose or 2'-FL as a new ingredient.
- There is also no added sucrose/vanilla flavor so product is now more light-tasting.
As a result, the sensory experience may be slightly different.
If yes and product is Stage 1/2, please share that Frisolac Gold now has 2'-FL as an added ingredient, as a result, the sensory experience may be be slightly different.
<Note the restrictions for covered products>.
Q: Why does my Friso Gold smell weird?
If complainant has been using new formula, please get consumer to describe the smell. If description is fishy:
Product that contains DHA will have slight fishy smell
PENDING
We can also share that our products undergo organoleptic testing by a team of qualified sensory panelist and the results must conform to specifications before product can be released to the market