Issue is product-related (i.e. affects milk within tin)
1. Black Particles
2. Foreign Matter
3. Smell
4. Broken Spoon within tin
- Obtain necessary details & arrange for exchange of product
5. Broken spoon for 900g/400g
- Arrange for 400g tin to be sent (idea is to provide spoon, rather than it being a QA case as spoon is outside protective seal)
Issue is packaging-related:
1. Safety seal is broken
- Check that aluminum tin foil is still intact. Product is safe for consumption as long as aluminum tin foil is intact
2. Dented tins
- Arrange for exchange. Product is safe for consumption as long as aluminum tin foil is intact